Autopom Reviews

Our Rating

10 Business Ratings

10 Coverage Options

10 Claims Service

10 Help and Support

10 Repair Services

Autopom has scored high marks for their outstanding customer service, coverage options and claims service.

Company History of AutoPom

AutoPom was started in 2009 by Michael Jones.  Their main offices are located in Laguna Hills, California, but you can live anywhere in the United States and still get excellent extended car warranty protection for your vehicle. Autopom stands for Auto+ Peace of Mind and that is what the agents are dedicated to providing their customers.  They are accredited members of the BBB and hold an A+ rating with NO complaints! There’s a reason for this.  They don’t consider themselves just another auto warranty call center.  Instead their agents are knowledgeable and WANT to help their customers find the best possible plan that will fit all of their needs.

When you call, you can expect to find agents that are dedicated, courteous, professional, knowledgeable, and friendly too!  Instead of trying to push a one size fits all plan that may or may not fit the needs of the client, AutoPom adopts a consultative approach that involves listening to what the customer needs, what they drive, and even what their finances are so they can help choose the plan that will bring their customer peace of mind when it comes to their vehicle.

Autopom offers several carriers that are all rated at least an A rating to ensure that every plan is backed by quality. If you’ve gotten another quote from a different company, have it with you and let the agent know.  They will do their best to put together exactly what you want, at the price you want and they won’t use any hard sell or high pressure tactics to provide it.

Once you sign up with Autopom, you will be assigned a personal AutoPom agent that you will deal with anytime you have questions, concerns, claims or anything that pertains to your plan.  This helps to develop relationships between customers and agents rather than having to talk to a different person every time you call.

Autopom has a weekly blog that they publish that offers safety tips, purchasing the right automobile, and more that can help you learn and save money too.  The reason for getting a Vehicle Protection Plan is so that your car, truck or SUV is kept in the best condition and repair it can be. This ends up saving you thousands in the event that your car has mechanical failure during the term of your coverage.  SO many cars have unforeseen breakdowns and this coverage helps you be prepared for this without having to worry that you now have a broken down vehicle you can’t afford to fix.

Autopom’s different coverage options allow you to figure out the best fitting plan for exactly what you need.  The agents are not interested in selling you a plan that you clearly don’t need.  Tell them exactly what you want and let them go to work putting together something you will be happy about.

Autopom’s Price Match Guarantee

To further show how much they want your business, Autopom offers a price match guarantee. There are some restrictions that are outlined below.

  1. Start off with telling your agent that you want to participate in the Price Match Guarantee. You need to also provide one or two competitive quotes from other companies that you have talked to or check out.  The quotes that you provide need to be the same or comparable coverage as what you are looking for from Autopom. The reason for this is because you can’t compare one level of coverage to a totally different level of coverage fairly. When the coverage is all similar in nature, then you can get an accurate comparison.
  2. If Autopom can’t match the competitor’s quote they will give you $25 dollars through PayPal, a Visa Gift Card or Amazon Gift Card; the choice is yours. All you will need to do is show proof that you purchased the competitor’s quote. If you decide to forgo the competitor’s quote and go with Autopom anyway, you will STILL get the $25!

Getting Started on Your Quote with Autopom

On the Autopom website, www.autopom.com , there is a form that you need to fill out to get the process started.  There is some basic information that your agent will need to know that is required on the form. Without this information, your agent will not be able to put together a good quote for you. All of your information is protected and will not be sold to any third parties, nor will it be used so Autopom can spam you. It is strictly for putting together your quote.  This information includes:

  • First and Last name
  • Email address (make sure you use one that you check often)
  • Telephone Number (a working one)
  • The State you live in
  • Year, Make and Model of your vehicle
  • Mileage of your vehicle
  • VIN (this is optional but very helpful to the agent)
  • Check the box as to whether your vehicle is a 4WD or AWD, Turbo, Diesel, Supercharger, or a Hybrid.
  • How many miles do you drive your car per year?
  • How long do you plan to keep your car?
  • What type of coverage are you looking for? (Basic, full or something in the middle?)
  • Click the statement in the dropdown that best describes your lifestyle

Once you submit the form, you will be contacted by an Autopom agent either through email or by telephone and get the ball rolling on getting you the quote you need to make the best decision. You are under no obligation to purchase the quote they give you so there is no concern about being strong armed or forced into purchases you’re not sure about.

Autopom Coverage Options You Can Choose From

There are five different levels of coverage that Autopom offers. Within each of those five are additional breakdowns so your agent can find just the right coverage for you. The specifics of each plan have been outlined below but they are not all inclusive lists. The full benefits and coverage that you get with each plan will need to be discussed with your agent. This just gives a basic overview of each.

Autopom Powertrain Plans

The programs in the Powertrain plans cover basic named components that cover the powertrain components on your car, truck or SUV. These typically include the Transmission, Engine, Transfer Case, Differential and Drive Axle. The individual plans inside the Powertain plan are outlined below.

Advantage

  • Engine
  • Turbocharger/Supercharger
  • Transmission
  • Transfer Case
  • Drive Axle
  • Air Conditioning
  • Cooling System
  • Fuel System
  • Electrical
  • Seals and Gaskets

Comfort Package: in addition to all of the above in Advantage the comfort package also includes:

  • Air Conditioning – additional components that are not covered under the regular advantage plan
  • Cooling System – adds cooling fan, fan clutch, motor and blade
  • Seals and Gaskets

Performance Package: in addition to all of the above in Advantage, the performance package includes the following:

  • Drive Axles – additional components not covered in the regular Advantage Plan
  • Electrical – the motors and switches that run wipers, door locks and many more parts not covered under the Advantage plan
  • Fuel System – additional parts not covered under the regular Advantage plan
  • Seals and Gaskets

Additional Benefits Included with Advantage, Comfort and Performance

  • Alternate Transportation
  • Trip Interruption
  • Roadside Assistance
  • Unlimited Number of Claims
  • Transferable upon resale
  • Nationwide Coverage
  • Choice of Deductible

Primary

  • Engine
  • Automatic Transmission
  • Standard transmission
  • Transfer Case
  • Front and Rear Drive Axles
  • Primary Seals and Gaskets
  • New Vehicle Protection
  • Pre-Owned Vehicle Protection
  • Lease Vehicle Protection
  • Substitute Transportation
  • 24 Hour Roadside Assistance
  • Trip Interruption Intervention
  • 100% Insured
  • Nationwide Coverage

Autopom Powertrain Plus

The Powertrain plus plan has all of the Powertrain plan plus additional components to give you a little more coverage for electrical items, cooling systems, fuel systems and air conditioning.

Advantage

  • Engine
  • Turbocharger/Supercharger
  • Transmission
  • Transfer Case
  • Drive Axle
  • Air Conditioning
  • Cooling System
  • Fuel System
  • Electrical
  • Seals and Gaskets

Comfort Package: in addition to all of the above in Advantage the comfort package also includes:

  • Air Conditioning – additional components that are not covered under the regular advantage plan
  • Cooling System – adds cooling fan, fan clutch, motor and blade
  • Seals and Gaskets

Performance Package: in addition to all of the above in Advantage, the performance package includes the following:

  • Drive Axles – additional components not covered in the regular Advantage Plan
  • Electrical – the motors and switches that run wipers, door locks and many more parts not covered under the Advantage plan
  • Fuel System – additional parts not covered under the regular Advantage plan
  • Seals and Gaskets

Additional Benefits Included with Advantage, Comfort and Performance

  • Alternate Transportation
  • Trip Interruption
  • Roadside Assistance
  • Unlimited Number of Claims
  • Transferable upon resale
  • Nationwide Coverage
  • Choice of Deductible

Sentinel

  • Air Conditioning
  • Cooling
  • Electrical
  • Engine
  • 4×4 Transfer Case
  • Transmission
  • Turbo/Supercharger
  • Transmission
  • Front and Rear Drive Axle
  • Fuel System
  • Available in 3 yr/45,000 miles, 4 yr/60,000 miles and 5 yr/100,000 miles
  • 24/7 Emergency Roadside Assistance
  • Towing
  • Lock Out Service
  • Fuel/Fluid Delivery
  • Battery Boost
  • Rental Reimbursement

Powertrain Gold

  • Fuel System
  • Transmission
  • Electrical
  • Drive Axle
  • Transfer Unit
  • Water Pump
  • Engine
  • Air Conditioning
  • 24-hour Roadside Assistance
  • Towing
  • Emergency Tire Service
  • Lock Out Service
  • Battery
  • Fuel Delivery
  • Winching
  • Car Rental
  • Trip Interruption Reimbursement

Autopom Mid-Level Named Component Coverage

These plans offer a little more coverage than the Powertrain and Powertrain Plus plans do, and gives the vehicle owner peace of mind, knowing that most of the major vehicle systems are covered.

Prestige Plan

  • Engine
  • Turbocharger/Supercharger
  • Transmission
  • Transfer Case
  • Drive Axle
  • Air Conditioner
  • Cooling
  • Fuel System
  • Brakes
  • Electrical
  • Suspension
  • Steering
  • Seals and Gaskets
  • OPTIONAL: Factory Installed Navigation System
  • Alternate Transportation
  • Trip Interruption
  • Roadside Assistance
  • Road Hazard Coverage (tires only)
  • Unlimited Number of Claims
  • Transferable upon resale of vehicle
  • Nationwide Coverage
  • Choice of Deductible

Preferred Plan- Everything covered under the Primary Plan PLUS the following

  • Preferred Engine
  • Preferred Automatic Transmission
  • Preferred Standard Transmission
  • Transfer Case
  • Preferred Air Conditioner
  • Preferred Steering
  • Preferred Brakes
  • Preferred Electrical
  • Preferred Seals and Gaskets – Head Gaskets and Intake Gaskets
  • Nationwide Coverage
  • 24-hour Roadside Assistance
  • Trip Interruption Intervention
  • Substitute Transportation
  • 100% Insured
  • Covers new, pre-owned and leased vehicles

Deluxe Plan – vehicles up to 20 model years and under 135,000 miles

  • Engine
  • Transmission
  • Cooling System
  • Transfer Unit 4×4
  • Drive Axle
  • Steering
  • Electrical
  • A/C
  • Turbo/Supercharger
  • Suspension
  • Brakes
  • Electrical Hi-Tech
  • OPTIONAL: Emissions Package
  • OPTIONAL: Luxury Electronics
  • OPTIONAL: Market Labor Rate Option
  • 24-hour Roadside Assistance
  • Car Rental
  • Trip Interruption
  • Nationwide Coverage
  • Towing
  • Lock Out Service
  • Battery
  • Fuel Delivery
  • Emergency Tire
  • Battery
  • Winching

Silver Plan

  • Engine
  • Transmission
  • Transfer Case
  • Drive Axle
  • Steering
  • Brakes
  • Suspension
  • Electrical
  • Fuel System
  • Air Conditioning
  • 24-hour Roadside Assistance
  • Towing
  • Lost Key and Lock Out Service
  • Rental Vehicle Assistance
  • Tire Protection
  • Trip Interruption
  • Unlimited Claims

Autopom High-Level Named Component Coverage

The high level names component plans that Autopom offers are the most extensive coverage you can get on your named components. All major systems are covered for your vehicle.

Emerald  – Everything listed in the Prestige plan below PLUS the Additional

(From the Prestige Plan)

  • Engine
  • Turbocharger/Supercharger
  • Transmission
  • Transfer Case
  • Drive Axle
  • Air Conditioner
  • Cooling
  • Fuel System
  • Brakes
  • Electrical
  • Suspension
  • Steering
  • Seals and Gaskets
  • OPTIONAL: Factory Installed Navigation System
  • Alternate Transportation
  • Trip Interruption
  • Roadside Assistance
  • Road Hazard Coverage (tires only)
  • Unlimited Number of Claims
  • Transferable upon resale of vehicle
  • Nationwide Coverage
  • Choice of Deductible

(PLUS these additional components for these systems not already covered in the prestige plan)

  • Transmission –
  • Drive Axle
  • Air Conditioning and Heating
  • Fuel System
  • Electrical
  • Seals and Gaskets

Premium Plan – includes everything covered in primary and preferred plans PLUS the following:

  • Premium Front and Rear Suspension components
  • Premium Steering Components
  • Premium Electrical Components
  • Premium Seals and Gaskets
  • Premium Cooling
  • Premium Fuel Delivery
  • Variable Dampening Suspension Parts: Compressor, Control module, dampening Actuator, Solenoid, Strut Height Sensor, Mode Selector Switch
  • 24-hour Roadside Assistance
  • Trip Interruption Intervention
  • 100% Insured
  • Substitute Transportation
  • Covers New, Pre-Owned and Leased vehicles
  • National coverage

Platinum Plan – up to 20 model years and under 100,000 miles – includes everything in the Deluxe Plan PLUS the following additional components in these systems:

  • Engine
  • Transmission
  • Transfer case
  • Drive Axle
  • Steering
  • Air Conditioning
  • Suspension
  • Brakes
  • Turbo charger/Supercharger
  • Cooling System
  • Electrical
  • Electric Hi-Tech Audio (Manufacturer installed)
  • Fuel Delivery System
  • Seals, Gaskets and Boots

Gold Plan – includes all of the components listed in the Silver plan PLUS the additional parts for the systems listed below:

  • Engine
  • Transmission and transfer case
  • Drive Axle
  • Steering
  • Brakes
  • Suspension
  • Electrical
  • Fuel System
  • Air Conditioning
  • Audio Center
  • Hardware
  • 24-hour Roadside Assistance
  • Towing
  • Lock out and Lost Key Services
  • Rental Vehicle Assistance
  • Trip Interruption Intervention
  • Tire protection

Autopom Exclusionary

This is by far the most coverage you can get for your vehicle/ it covers all mechanical and Electrical components of your vehicle unless the part is listed as not covered.  No matter what it is, as long as it’s not listed, you’re covered fully.  Your agent will go over the list of not covered items that are NOT part of the protection plans below.  This Exclusionary Coverage has 4 divisions:

  • Ultimate
  • Shield Ultimate
  • Diamond
  • Platinum

Using Autopom’s Claims Service

Filing a claim with Autopom is easy.  Start by taking your car to a licensed repair shop or you can have it towed if needed. Once there you will give your service contract to the Service Manager and they will call an agent at Autopom. The administrator will check your coverage after the service tech lets them know what’s wrong and will give authorization to do the repairs. NO repairs should be done BEFORE authorization. The repairs are paid for by Autopom directly with the exception of your deductible which you will pay.  It’s that easy and that’s how Autopom wants to keep it for their vehicle owners.

Help and Support Services

If you need to contact Autopom for any reason, there are a few ways that you can do this.  First is to send an email via their embedded email form on the website under “contact us”. If you need to talk to them on the phone, you can call them at 1- (800)724-8141 or you can send them a letter through the mail to the address listed on the website’s contact page.

No matter what you need help with, whether it’s a claim, to get another plan, add or upgrade your plan or anything else, the customer service agents are ready to help.

Repair Services

Your vehicle protection plans are accepted at any licensed repair shop nationwide so you are not stuck going to one particular dealer.  As long as they are licensed, then your coverage is accepted, just make sure that you and the repair shop follow the correct steps to get your claim paid fast and easy.

Autopom is dedicated to giving you a personalized special experience, complete with your own agent.  Their dedication to providing quality customer care along with great protection plans, financing and an easy claims process keeps them at the top.  If you’re looking for a solid company with a great reputation, they are it.

Contact Autopom

Resources

  1. Autopom – http://www.extended-vehicle-warranty.com/
  2. Better Business Bureau – http://www.bbb.org/san-diego/business-reviews/auto-warranty-processing-service/autopom-insurance-services-llc-in-laguna-hills-ca-100095551/
  3. Bimmerfest – http://www.bimmerfest.com/forums/archive/index.php/t-584882.html