Direct Auto Buy Reviews

Our Rating

2 Business Ratings

7 Coverage Options

5 Claim Services

6 Help and Support

7 Repair Services

We do not recommend Direct Auto Buy Warranty Company due to their D rating with the Better Business Bureau and lack of accreditation.

As of February 14th they were accused of violating the New Jersey Consumer Fraud Act and advertising regulations. See here.

Direct Auto Buy Company History

Direct Buy Auto Warranty is based out of Iselin, NJ and they are committed to offering customers a solution to the problem of rising repairs costs for their automobiles.  They have an impressive 2.5 hour response time to claims which is unbeatable in the industry. Direct Buy Auto Warranty focuses on getting customers repaired and back on the road. The foundation of their company is built on their ability to serve their customers well.

Another rare feature of this company is that they are direct to the consumer which means your service contract is through them and not a third party administrator.  With Direct Buy being the underwriter of your contract they don’t have to worry about middlemen getting in the way of your repairs.  They are not just out to sell you a service contract, they’re here to service your vehicle and provide customer service and speed that is second to none.

Vehicle repairs can cause emotional stress as well as financial stress and a vehicle owner is never prepared for the when they occur.  Direct Auto Buy Warranty goes the extra mile for their customers time and again and will continue to do so.   They have been featured on CNN, AOL., NBC, FOX and MotorTrend, just proving again how impressive this company is in the extended car warranty industry.

They partner with some of the most well known names in the auto industry to give you the most from your auto protection possible including AAMCO, PEPBOYS, AutoCheck, Tire Kingdom, DEKRA and ASE certified.

Direct Buy Auto Warranty’s website is user friendly and easy to navigate.  You can get a quote, contact customer service, check out the plans, read reviews and go to their blog and learn all kinds of valuable car safety and car repair information that makes vehicle ownership easier and more pleasant.

The Qualification Process

If you’re interested in getting a quote from Direct Buy Auto Warranty, the process is very simple.  Go to their website and click on the “get a free quote” button. You’ll need to input some basic information to get started which includes:

  • First and Last name
  • Telephone Number
  • Email
  • Zipcode
  • Year, Make and Model of your vehicle
  • Mileage

Once you have submitted your information, you’ll be contacted through email or on the phone by a Direct Buy Agent who can walk you through the plans that they offer and put a coverage plan together that serves your needs and gives you the protection and peace of mind that you’re looking for.  Don’t be intimidated by this part of the process.

Many people are afraid to give companies their telephone numbers and email addresses, but Direct Buy is not interested in harassing potential customers, they just want to help you get the information you’re looking for to make an informed decision as to the right protection plan for your vehicle.  They will ask you some more questions during your conversation including:

  • How many miles do you drive your vehicle each week or month?
  • What kind of coverage are you looking for?
  • What elements of your car are you most concerned about covering?
  • What is your budget?
  • How long of a term are you looking to have?

The answers to these questions will help your agent put together a personalized package that gives you all the coverage you want at payments you can afford.  If you decide to purchase the service contract, your agent will also explain your contract in detail to you including the conditions and your responsibilities in keeping up with maintenance.  If there are any questions about what is not covered, this is the time to ask. Make sure that you are absolutely clear on the ins and outs of your service contract before you sign and purchase.  They are not terribly hard to understand and the agents can better verbalize what some of the contract terms mean so it’s not so confusing.

Direct Buy Auto Warranty Coverage Options

There are three different coverage options to choose from t Direct Buy Auto Warranty.  Each of them has the excellent coverage that a vehicle owner wants with the right degree of protection for them.  The program specifics are outlined below but this is not an all inclusive list. Please talk to your agent to get the full information on what the contracts cover and don’t cover.

All three plans have a choice of deductibles; $0, $50 or $100. Because Direct Buy Auto Warranty understands that finances can be tight sometimes, they offer convenient pay plans for all three of the great coverage plans they offer.  Your agent can give you details on this.  They also offer a 30 day money back guarantee for the first month if you change your mind for any reason.

One of the special features of these service contracts is that they are transferable in the event you sell your car to a third party.  There are some stipulations and conditions, and the sale must be to a third party and not a dealership, but overall the transfer process is easy. The steps and conditions have been outlined below.

Transfer Process

If you sell your car to someone else before the end of your service contract you can increase the value of your car by offering the contract to them.  The vehicle must be for private use only and must be an individual.  A transfer form needs to be filled out and submitted to them along with the following:

  • Provide a copy of the maintenance records to Direct Buy Auto Warranty
  • Provide documentation that shows evidence of change of ownership
  • A working odometer reading at the time of transfer that shows the actual mileage
  • Must be completed within 15 days of transfer of ownership
  • Factory or dealer warranty must also be transferred to the new owner within this time as well.
  • Cannot be transferred to another car
  • Transferee can’t cancel the contract
  • If maintenance records are not available, Direct Buy may require an inspection of the vehicle to ensure that the vehicle has been kept up properly. If anything shows up in the inspection, transfer of contract may be denied.
  • The transferee cannot transfer the contract to another purchaser

The Direct Buy Auto Warranty Plans Explained

Platinum Plan

  • Engine
  • Transmission
  • Cooling system
  • Electrical system
  • Drive axle
  • Brake System
  • Seals and Gaskets
  • 4×4/AWD
  • Super/Turbocharger
  • Parts and Labor
  • Towing
  • Rental Car
  • Locksmith Service
  • Dead Battery
  • Trip Interruption

Platinum Plus Plan

  • Engine
  • Transmission
  • Steering
  • Cooling System
  • Electrical System
  • Drive Axle
  • Brake System
  • Seals and Gaskets
  • 4×4/AWD
  • Parts and Labor
  • Towing
  • Rental Car
  • Locksmith Service
  • Dead Battery
  • Trip Interruption

Platinum Elite Plan

  • Engine
  • Transmission
  • Commercial Coverage
  • Hybrid/Electric Car
  • Steering
  • Cooling System
  • Electrical System
  • Fuel System
  • Drive Axle
  • Brake System
  • ABS Brakes
  • Seals and Gaskets
  • A/C
  • Suspension System
  • 4×4/AWD
  • Super/Turbocharger
  • Hi-Tech
  • Parts and Labor
  • Towing
  • Rental Car
  • Locksmith Service
  • Dead Battery
  • Trip Interruption

Using Direct Buy Auto Warranty’s Claims Service

When it comes to getting your car repaired, Direct Buy Auto Warranty holds the top spot in response time, with a 2.5 hour average.  Their goal is to get you in and out of the repair shop and back on the road with as little hassle and inconvenience to you as possible.  There are procedures that you need to follow to ensure that your vehicle gets repaired and that Direct Buy Auto Warranty pays for the repairs bills.

The first thing you need to do is take the vehicle to a licensed repair facility.  Your contracts are accepted at any licensed repair shop, but you need to ensure that they really are licensed. Once there, you will need to give your contract to the service technician.  They will call Direct Buy claims administrators and go over the issues and repairs that need to be done with them. If any diagnostic take down needs to be done, this is your responsibility to take care of unless it is in your coverage.

Once it is determined what needs to be repaired, the service technician will call the administrator and get the repairs authorized.  The administrator will ensure that everything is okay with the contract including that it is current and payments are being made, and that the needed repairs are covered under the plan you have.  Once the authorization has been given, the repairs can be made and the bill is paid through Direct Buy Auto Warranty.   It is very important that no repairs be made before authorization is given from Direct Buy.

Help and Support Services

Customer support is what Direct Buy Auto Warranty is known for and it’s their #1 focus. There are several ways to contact them if you need help with a problem or have any questions about your service contract or a repair.  You can send them an email at cs@directbuywarranty.com or call them directly at 1 (888) 865 4484.   The friendly customer service staff will do everything in their power to resolve your problems and questions and get you back on track.  You can also call them for sales questions if you haven’t made a decision about purchasing your service contract yet. They are there to help you and take that job very seriously.

Repair Services

The service contracts the Direct Buy Auto Warranty has are accepted by any licensed repair facility in the United States so you have the freedom to go anywhere you want.  The ONLY stipulation is that they are licensed. This gives Direct Buy Auto’s customers a lot of freedom, especially if they already have a repair facility they like.

Following Direct Buy Auto Warranty’s Social Media

If you want to follow Direct Buy Auto Warranty on their social media sites, it’s as easy as clicking on the links listed below.   They love their followers and welcome more anytime.

Facebook:  https://www.facebook.com/dbwarranty

Twitter: https://twitter.com/DBWAutoWarranty

LinkedIn: https://www.linkedin.com/company/direct-buy-auto-warranty

Google+: https://plus.google.com/+Directbuywarranty/posts

YouTube: https://www.youtube.com/user/DirectBuyWarranty

Pinterest: http://www.pinterest.com/dbwarranty/

Resources

  1. Direct Buy Auto Warranty – http://directbuyautowarranty.com/
  2. Better Business Bureau – http://www.bbb.org/NYC/Business-Reviews/auto-warranty-service/direct-buy-auto-warranty-in-brooklyn-ny-109619/