Easy Care Reviews

Our Rating

9 Business Ratings

9 Coverage Options

7 Claims Service

8 Help and Support

8 Repair Services

Although Easy Care has an A+ BBB Rating we did discover several customers complaining about their claims service. Easy Care offers multiple coverage options as well as a transferable warranty. Easy Care also offers an additional service that covers small dings and dents that happen to your vehicle.

Easy Care’s Company History

EasyCare was started by visionaries Larry Dorfman and Martin Blank, APCO founding partners who saw the need and interest consumers had in keeping their vehicles running and looking like new for a lot longer than was considered normal. They created a plan to protect the owners of cars, trucks and SUVs from getting unexpected repair bills. This was called the EasyCare vehicle service contract or extended car warranty.  After that came EasyCare Dent Repair and EasyCare KeyCare among other benefits all of which are designed to enhance the vehicle owning experience and take the stress of broken down vehicles and trying to get them fixed out of the equation. This helps them achieve their goal of enhancing the vehicle ownership experience.

After having a highly successful IPO in 1988 ( an initial public offering in which the first sales of stock were offered by the company) they developed very strategic partnerships with some big name car companies including American Honda Finance, Volvo and Sonic Automotive.  Ford Motor Company bought APCO in 1999 and in 2007 APCO’s equity partners and employees bought it back.  It has remained a company that is focused on consumer-centric growth including the recent partnership with Motor Trend to create Motor Trend Certified Advantage Program.

Their Home Office is located in Norcross, Georgia.  Their vision for the company is to remove all headaches and problems from vehicle ownership as possible and making it enjoyable to own and drive your SUV, truck or car daily, regardless of how long you own it.  By focusing on their mission, which is to deliver the EasyCare experience of giving customers a Fair, Friendly, Fast and Fun experience; they have become a trusted name in the extended car warranty industry.

EasyCare has many awards and honors including an A+ rating with the Better Business Bureau and was recently honored with the BBB of Metro Atlanta Torch Awards for Customer and Community Service. They also have the pleasure of being the ONLY extended vehicle warranty that is named a MOTOR TREND® Recommended Best Buy, which is no small feat.  In addition to these top honors, in 2009 they were named one of the top diverse multicultural businesses in Georgia by DiversityBusiness.com.

Other accomplishments include being the exclusive provider of the MOTOR TREND Certified Pre-Owned “A better way to buy a better carSM”, they’ve maintained long term positive relationships with Mazda and American Honda Finance and partners with over 2,000 franchise auto dealers and their Vehicle Service Contracts also known as VSCs, are fully insured by an American Motors Best A+ rated member of Universal Underwriters Insurance Company. They were recognized in 2011 as one of the 50 Most Engaged Workplaces™ in the United States which is an annual award that is given out to top companies that display excellent leadership skills in engaging their employees and creating a great work environment.

What is the Qualification Process with Easy Care?

Getting a vehicle service contract or extended car warranty starts with either calling their customer care agents at 1-800-230-2434 or you can fill out the brief form on their website that you can find under the “Get EasyCare” tab.  The form will ask you for your name, email, telephone number, email and zip code.  Once you fill out the form you will be referred to an EasyCare dealer closest to you and they will talk to you about the plans that are available and find out what your needs are.

You will need to have some information ready when you talk to them:

  • The make and model of your vehicle
  • Mileage the vehicle has
  • How many miles you drive the car each day or month.
  • The length of time you want coverage for
  • The deductible you want to pay

There are 4 plans that EasyCare offers. When the agent talks to you, they will go over each of the four plans in greater detail so you know exactly what each plan covers.  You can either get just the extended car warranty for your existing car or if you are in the market for a new car, the EasyCare dealers can provide that as well and make sure that you get an EasyCare vehicle protection plan that keeps your new car looking like new for a long time to come.

EasyCare Vehicle Service Coverage Plans

There are four different plans available within EasyCare that you can choose from: PowerCare, PrimaryCare, StatedCare and TotalCare.  Each one covers different aspects of your car from just the basic “heart” of your car’s mechanical parts all the way to a bumper to bumper coverage that covers it all.  Each plan offers additional Driver benefits that come with the coverage.  Each of the plans has been outlined below but you will need to talk to your agent to get the complete, detailed information that will be a part of your vehicle service contract.

PowerCare Protection Plan

PowerCare is the basic plan that protects the major components of your car which are the most critical.  Included in the PowerCare Plan is:

  • Engine Components
  • Transmission Components
  • Seals and Gaskets (restrictions may apply)
  • State and local taxes and fluids
  • 24/7 Roadside Assistance
  • Towing Reimbursement
  • Rental Car Reimbursement
  • The contract is renewable
  • Contract is transferable

PrimaryCare Protection Plan

The PrimaryCare plan is a basic plan that extends coverage to other components like brake systems, etc.  Included in the PrimaryCare Plan is:

  • Engine Components
  • Transmission Components
  • Heating and Air Conditioning
  • Brake System
  • Cooling System
  • Fuel System
  • Seals and Gaskets (restrictions may apply)
  • Taxes and Fluids
  • 24/7 Roadside Assistance
  • Towing Reimbursement
  • Rental Car Reimbursement
  • Renewable contract
  • Transferable contract

StatedCare Protection Plan

This is a more comprehensive coverage plan that covers not only the basics but other parts as well, including some high tech and convenience aspects of your vehicle.  It is definitely a plan you may want to consider if you want close to total coverage. Included in the StatedCare Plan is:

  • Engine components
  • Transmission Components
  • Heating and Air Conditioning
  • Brake system
  • Fuel System
  • Cooling System
  • Suspension
  • Steering
  • Electrical
  • High Tech/Convenience Group
  • Seals and Gaskets
  • Taxes and Fluids
  • 24/7 Roadside Assistance
  • Towing Reimbursement
  • Rental Car Reimbursement
  • Wheel & Tire Road Hazard Coverage
  • Trip Interruption Expense Reimbursement
  • Renewable
  • Transferable

TotalCare Protection Plan

This is the plan that the majority of customers choose simply because it is the ultimate stress free option for repair warranties.  It’s great for new and pre-owned vehicles and offers true bumper to bumper coverage with the exception of routine maintenance type items like windshield wiper blades, light bulbs, carpet, etc. Those types of items are not covered under the TotalCare plan. Included in the TotalCare Plan is:

  • Engine Components
  • Transmission Components
  • Heating and Air Conditioning
  • Brake System
  • Fuel System
  • Cooling System
  • Suspension
  • Steering
  • Electrical
  • High Tech/Convenience Group
  • Seals and Gaskets
  • Taxes and Fluids
  • More than 100 MORE additional Components
  • 24/7 Roadside Assistance
  • Towing Reimbursement
  • Rental Car Reimbursement
  • Wheel and Tire Road Hazard Coverage
  • Trip Interruption Expense Reimbursement
  • Renewable
  • Transferable

EasyCare has some additional coverage programs that go really well with the Vehicle Service Contracts.  When you want to be worry and hassle free concerning your car, you can’t forget some of the smaller things that can go wrong as a vehicle owner such as locking your keys in the car or getting a dent or a scratch on your new paint job.  EasyCare has already thought about those things and have additional coverage plans you can get IN ADDITION to one of the four Extended Warrant Plans. These are not required when you get a vehicle service contract but they are there in case you want them.

EasyCare® Dent Repair

EasyCare Dent Repair is a great effective method for removing dents and dings that can show up on door panels without any idea of how they got there. It’ll keep your vehicle looking like new. Talk to your agent about this when you get your service contract and they can explain what is not covered as well. This coverage includes:

  • Easy to do claims
  • Lifetime warranty on repairs guaranteed – dings will not reappear
  • For new, used and leased vehicles
  • Plans that require no deductible
  • Will not harm the paint job

EasyCare® KeyCare™

Whether you’ve locked your keys in the car or just can’t find them, EasyCare® KeyCare™protection plan will have you covered.  Keys and electronic entry vehicles can be really expensive to replace. The EasyCare® KeyCare™plan takes care of this for you easily. The plan includes:

  • 24/7 lock out assistance if you lose your keys or lock yourself out of your car OR home. Just call the toll free number at 800-865-4249
  • Replacement coverage for lost or stolen keys or fobs including vehicle, home and others
  • Recovery and identity protection means your identity and safety are never compromised.
  • Taxi, Towing, Loaner vehicle or driver’s valet assistance covers any instance where replacement keys can’t be made at the location you’re at. You will get a taxi or rental car to get to your destination.

Your EasyCare Vehicle Service Contract is Transferable

One of the many great things about EasyCare Service contracts is that they are transferable in the event that you sell the vehicle the contract covers or give it away.  There are some conditions that apply but if you meet the following conditions, you can transfer your contract along with selling your car which makes your vehicle more valuable to another potential owner.

  • The vehicle must be available to inspection
  • The extended warranty must be transferred within 30 days of transfer of ownership (title)
  • Transfer cannot be to a vehicle dealer or a customer of a vehicle dealer
  • All remaining underlying warranties are transferred to the new owner
  • Leased vehicle contracts can’t be transferred unless the original person leasing is now purchasing the vehicle.

If you meet all of the above criteria, then you can transfer your service contract to whoever is buying your car.  If there is any question as to whether you qualify, call customer service and they can help you.  Once you have determined that your service contract can be transferred, then just follow the steps outlined below.

  • Letter to EasyCare stating the new owner of the car and give that name as the new contract owner
  • Provide the warranty, the transfer fee and written evidence that maintenance requirements have been followed. (copies of service receipts, etc)
  • Provide change of ownership documents and the mileage at the date of transfer
  • Provide copies of all documents sent to the manufacturer verifying the transfer of the factory warranty if you have one on the vehicle.

All the above information will need to be mailed to:

EasyCare
ATTN: Transfers
P.O. Box 8058
Norcross, GA 30091

Using EasyCare’s Claims Service

Filing a claim to get a repair done through EasyCare is a simple process that will not cause stress or frustration.  The whole goal of EasyCare is to make things easy and fast.  Filing a claim shouldn’t be any different.   All you need to do is bring your car to the dealership that issued your vehicle service contract or any licensed repair shop of your choice. (Make sure they are licensed) Give the service technician your EasyCare contract information and your ID BEFORE ANY WORK IS DONE. This is a big thing to remember because if repairs are made prior to the claim being approved, you will not be able to have them cover or reimburse the cost.  Have all of your service and maintenance records for your covered vehicle where you can reach them easily in case you need them.

Once the diagnosis is complete, the service tech calls the EasyCare claims representative and get approval for the claim.  They will call (800) 538-4181 and will not typically be on the phone longer than 5 minutes.  After the repair is approved, completed and the repair order is sent to EasyCare, the bill is paid by EasyCare via a corporate credit card.  It’s a simple claims process that vehicle owners and service technicians both appreciate.  Claim department hours are Monday – Friday from 8am to 8pm EST and Saturdays from 9am to 12pm EST

EasyCare is Here to Help

Customer service is a high priority to EasyCare.  They make it easy to contact them to get help and support with any of the plans they offer, when making claims and any other situation you may need to contact them for help with.  There are several ways to contact them from email to regular mail to telephone calls.  If you want to email them all you need to do is use their handy embedded form on their contact us page or you can send an email directly to info@easycare.com.

If you want to call them, there are several numbers that you can call depending on what you need.

  • EasyCare Customer Service                                                                800-538-4181
  • EasyCare Contract Claims Service (for service techs to call)       800-538-4181
  • 24-Hour EasyCare Roadside Assistance                                          800-538-4181 option 1
  • EasyCare Corporate Headquarters                                                   800-458-7071
  • EasyCare Dent Repair Customer Support                                       888-343-7196
  • EasyCare KeyCare Customer Support 24-Hour Hotline              800-865-4249

Repair Services

When it comes to getting your vehicle worked on you can take it to the dealer or you can use any licensed repair shop. If there is a question as to who is licensed, call customer care and they should be able to give you a list of licensed repair shops in your area.  The main thing to be careful of is that you take it to someone that is licensed so there is never any trouble or question as to you fulfilling the conditions of your service contract.

Contacting EasyCare and Following Social Media

Contacting EasyCare is easy.  You can find them at www.easycare.com. If you need to call, just dial 1- 800-538-4181 or you can email them from the embedded form on their site under “contact us” or at info@easycare.com .

If you want to find them anywhere else, they have social media presences on

Twitter – https://twitter.com/easycareisthere

EasyCare is committed to helping you have the best experience possible as a vehicle owner. Whether you have a truck, SUV or car, you will have coverage that is hard to beat and that will make your driving experiences enjoyable and fun as well as stress-free.  Should you ever need their assistance or to have repairs done, they will be right there to help you, only a phone call away. Their dedication to making claims easy is what makes them so popular with both customers and service technicians.

Easy Care’s Commercial on Youtube.com

Resources

  1. Easy Care – http://www.easycare.com/
  2. PissedConsumer.com – http://easy-care-warranty.pissedconsumer.com/
  3. Better Business Bureau – http://www.bbb.org/atlanta/business-reviews/auto-warranty-processing-service/easycare-in-norcross-ga-1358
  4. ComplaintsBoard.com – http://www.complaintsboard.com/complaints/easy-care-warranty-company-nashville-tennessee-c278456.html