The Auto Warranty Agency Reviews

Our Rating

6 Business Ratings

8 Coverage Options

8 Claim Services

7 Help and Support

8 Repair Services

The Auto Warranty Agency has several good options to choose from however they have only been in business for 3 years from what we can tell. They are not accredited with the Better Business Bureau and carry a B+ rating.

The Auto Warranty Agency Company History

The Auto Warranty Agency has been around since 2011, providing vehicle owners with extended car warranty plans that can reduce the amount they spend on repair bills as well as make the process of owning a vehicle much more enjoyable.  They don’t carry their own plans but they have a group of the top providers all in one place that makes it easy for you to get the absolute best plan for you.  You can even get high mileage plans and commercial use plans too.

Peace of mind as a vehicle owner is an important thing.  Car repairs can cost so much and they can be both stressful and unexpected, leaving vehicle owners in a bind. The Auto Warranty Agency works to make that better, by offering the kinds of plans that vehicle owners want and need.

Their A rating with the BBB and being voted AMs best is just a few of the many reasons that you should check them out if you are looking for an extended car warranty for your vehicle.  You can get a quote from their website and their friendly customer service agents are happy to help you find the perfect plan for your needs.

The company is based out of Salisbury, MD but customers all over the United States can get their vehicle protection from their website and all of their plans are accepted nationwide in all 50 states.

The Qualification Process

Getting a quote from the Auto Warranty Agency is easier than a lot of sites because they will actually show you plans that fit your qualifications right on the website.  Understand that these quotes are ranges and to get an exact quote for what you are looking for, you will need to talk to an agent, but you can at least get an idea of the types of plans that are available for what you need.

Fill out the make, year, model and mileage of your vehicle and the state you live in. Then you’ll be asked a few additional questions such as if you vehicle is a 4 Wheeled Drive, still under factory warranty, turbo or supercharged and a few other questions. Once you have checked the boxes that apply, hit submit and The Auto Warranty Agency will show the plans that fit the information you have supplied.

If you’re interested in one of the plans that are shown, contact them for more information and talk to one of the friendly sales agents who can ensure you get the plan that will fit your driving lifestyle and needs.  That’s all there is to it! No strong arm techniques or high pressure tactics.

The Auto Warranty Agency’s Coverage Options

The plans that The Auto Warranty Agency has are broken down into five groups: Full Coverage, Major Components, Basic Components, Powertrain and Engine.  Depending on the age of your vehicle and the mileage it has as well as the coverage you want, these plans will vary.

Selected Component – enhanced Powertrain

  • Engine
  • Transmission
  • OPTIONAL: Air Conditioner
  • OPTIONAL: Electrical
  • OPTIONAL: Fuel System
  • OPTIONAL: Drive Axle
  • OPTIONAL: Seals and Gaskets
  • OPTIONAL: Lift Kit
  • OPTIONAL: Oversized Tires
  • OPTIONAL: Commercial Use
  • 24-hour Roadside Assistance
  • Towing Service
  • Emergency Tire Service
  • Lockout Service
  • Battery Service
  • Delivery Service
  • Car Rental
  • $100 Deductible

Power Plus – enhanced Powertrain

  • Engine
  • Transmission
  • Drive Axle
  • Electrical
  • Fuel System
  • Air Conditioning
  • Cooling
  • OPTIONAL: Seals and Gaskets
  • OPTIONAL: Lift Kit
  • OPTIONAL: Oversized Tires
  • OPTIONAL: Commercial Use
  • 24-hour Roadside Assistance
  • Towing Service
  • Emergency Tire Service
  • Lockout Service
  • Battery Service
  • Delivery Service
  • Car Rental
  • $100 Deductible

Classic – Basic Component

  • Engine
  • Transmission
  • TransAxle
  • Transfer Case
  • Differential
  • A/C
  • Electrical
  • Steering
  • Fuel System
  • Cooling System
  • Seals and Gaskets
  • Deductible: Standard $100. Optional $50 and $0
  • Car Rental
  • 24-hour Roadside Assistance
  • Towing Service
  • Emergency Tire Service
  • Lockout Service
  • Battery Service
  • Delivery Service

Select – Basic Component

  • Engine
  • Transmission
  • Drive Axle/ Transfer Case
  • Air Conditioner
  • Electrical
  • Fuel System
  • Cooling
  • Car Rental
  • 24-hour Roadside Assistance
  • Towing Service
  • Emergency Tire Service
  • Lockout Service
  • Battery Service
  • Delivery Service
  • Deductible $100

A Plus Coverage – Basic Component

  • Engine
  • Turbo/Supercharger
  • Transmission
  • Transfer Case
  • Drive Axle
  • Differential
  • Steering
  • Electrical
  • A/C
  • Brakes
  • Suspension
  • Steering
  • Fuel
  • Cooling
  • Seals and Gaskets
  • ENHANCED COVERAGE UPGRADE
  • OPTIONAL: Lift Kit
  • OPTIONAL: Oversized Tires
  • OPTIONAL: Commercial Use
  • 24-hour Roadside Assistance
  • Towing Service
  • Emergency Tire Service
  • Lockout Service
  • Battery Service
  • Delivery Service
  • Deductible $100 – Optional $50

Comprehensive – Major Component

  • Engine
  • Turbo/Supercharger
  • Transmission
  • Transaxle
  • Transfer Case
  • Drive Axle
  • Differential
  • Steering
  • Electrical
  • A/C
  • Brakes
  • OPTIONAL: Entertainment Group
  • 24-hour Roadside Assistance
  • Towing Service
  • Emergency Tire Service
  • Lockout Service
  • Battery Service
  • Delivery Service
  • Deductible $100 – Optional $50 and $0

Premier – Major Component

  • Engine
  • Transmission
  • Transaxle
  • Transfer Case
  • Differential
  • Cooling System
  • Fuel System
  • Steering
  • Electrical
  • Air Conditioner
  • Suspension
  • Brakes
  • 24-hour Roadside Assistance
  • Towing Service
  • Emergency Tire Service
  • Lockout Service
  • Battery Service
  • Delivery Service
  • Deductible $100 – Optional $50 and $0

Extended – Major Component

  • Engine
  • Turbo/Supercharger
  • Transmission
  • Transaxle
  • Transfer Case
  • Drive Axle
  • Electrical
  • A/C
  • Brakes
  • Suspension
  • Steering
  • Fuel
  • Cooling
  • Seals and Gaskets
  • OPTIONAL: Navigation/Radio Upgrade
  • OPTIONAL: Seals and Gaskets Upgrade
  • OPTIONAL: Lift Kit
  • OPTIONAL: Oversized Tires
  • OPTIONAL: Commercial Use
  • 24-hour Roadside Assistance
  • Towing Service
  • Emergency Tire Service
  • Lockout Service
  • Battery Service
  • Delivery Service
  • Deductible $100 – Optional $50 and $0

Elite – Major Component

  • Engine
  • Transmission
  • Turbo/Supercharger
  • Transaxle
  • Transfer Case
  • Drive Axle
  • Differential
  • Steering
  • Electrical
  • A/C
  • Brakes
  • Suspension
  • Enhanced Electrical
  • Fuel
  • Cooling
  • OPTIONAL: Entertainment Group
  • 24-hour Roadside Assistance
  • Towing Service
  • Emergency Tire Service
  • Lockout Service
  • Battery Service
  • Delivery Service
  • Deductible $100 – Optional $50 and $0

Supreme – Major Component

  • Engine
  • Turbo/Supercharger
  • Transmission
  • Transaxle
  • Transfer Case
  • Drive Axle
  • Differential
  • Steering
  • Electrical
  • A/C
  • Brakes
  • Suspension
  • Steering
  • Fuel
  • Cooling
  • Computers
  • Cruise Control
  • Seals and Gaskets
  • OPTIONAL: Lift Kit
  • OPTIONAL: Oversized Tires
  • OPTIONAL: Commercial Use
  • OPTIONAL: Navigation/Radio Upgrade
  • 24-hour Roadside Assistance
  • Towing Service
  • Emergency Tire Service
  • Lockout Service
  • Battery Service
  • Delivery Service
  • Deductible $100 – Optional $50 and $0

OEM – Full Coverage

  • Engine and Transmission Including Turbo/Supercharger
  • Transfer Case and Drive Axle Assembly (Front & Rear)
  • Front & Rear Suspension
  • Brakes and Steering
  • Electrical Components
  • Air Conditioning & Heating
  • Fuel System
  • Cooling System
  • Seals & Gaskets
  • OPTIONAL: Commercial Use
  • OPTIONAL: Entertainment Group
  • 24-hour Roadside Assistance
  • Towing Service
  • Emergency Tire Service
  • Lockout Service
  • Battery Service
  • Delivery Service
  • Deductible $100 – Optional $50 and $0

NOT Covered Under the OEM Full Coverage Plan

Belts, brake drums, brake cables, brake lining, brake pads, and brake rotors, exhaust pipe system, catalytic converter, hoses, light bulbs, shock absorbers, bolts, nuts, fasteners, manual transmission clutch disc, stabilizer links and bushings, brackets, wheels/rims, manual transmission throw out bearing and pilot bushing and manual transmission clutch component, spark plugs and wires, tires, wiper blades, remote controls, audio speakers and wiring, cassettes, DVD’s or discs.

Executive – Full Coverage

  • Engine and Transmission Including Turbo/Supercharger
  • Transfer Case and Drive Axle Assembly (Front & Rear)
  • Front & Rear Suspension
  • Brakes and Steering
  • Electrical Components
  • Air Conditioning & Heating
  • Fuel System
  • Cooling System
  • Seals & Gaskets
  • 24-hour Roadside Assistance
  • Towing Service
  • Emergency Tire Service
  • Lockout Service
  • Battery Service
  • Delivery Service
  • Deductible $0

NOT Covered Under the Executive Full Coverage Plan

tires, wheels, struts, shocks, brake shoes or pads, rotors or drums, belts, hoses, filters, fluids, lubricants, clutch, pressure plate or clutch release bearing and tune-up items. Exhaust or emission parts, sound reproduction components, wiring harness, clock, television and navigation equipment. Body parts, interior parts, trim, glass, paint, air bag system and keyless entry/anti-theft.

Tiered Full Coverage

  • Engine and Transmission Including Turbo/Supercharger
  • Transfer Case and Drive Axle Assembly (Front & Rear)
  • Front & Rear Suspension
  • Brakes and Steering
  • Electrical Components
  • Air Conditioning & Heating
  • Fuel System
  • Cooling System
  • Seals & Gaskets
  • OPTIONAL: Lift Kit
  • OPTIONAL: Oversized Tires
  • OPTIONAL: Commercial Use
  • OPTIONAL: Navigation/Radio Upgrade
  • Deductible $100 – Optional $50 and $0

NOT covered under the Tiered Full Coverage Plan

valves/emission control valves, filters, fly wheels, brake pads, hoses, molded rubber or rubber like items, filters, glass lenses, sealed beams, light bulbs, wheels, tires, trim, moldings, bright metal, upholstery, paint, exhaust system (excluding exhaust manifold), brake rotors and drums, shock absorbers, batteries, carburetor, throttle body assembly. Manual transmission clutch assembly and hydraulics and clutch linings, pressure plate, flex plate, throw-out, pilot bearings and adjusting the clutch. Carburetor adjustment, ignition, transmission bands or belts. Cleaning the fuel and cooling systems, removing sludge or carbon deposits.  Oil, coolant, fluids, lubricants, greases, or refrigerants.

New Car Full Coverage

  • Engine and Transmission Including Turbo/Supercharger
  • Transfer Case and Drive Axle Assembly (Front & Rear)
  • Front & Rear Suspension
  • Brakes and Steering
  • Electrical Components
  • Air Conditioning & Heating
  • Fuel System
  • Cooling System
  • Seals & Gaskets
  • OPTIONAL: Lift Kit
  • OPTIONAL: Oversized Tires
  • OPTIONAL: Commercial Use
  • OPTIONAL: Navigation/Radio Upgrade
  • Deductible $100 – Optional $50 and $0

NOT covered under the Tiered Full Coverage Plan

Spark/glow plugs, cap and rotors, points, fuses, wiper blades, PCV valves/emission control valves, filters, fly wheels, brake pads, hoses, molded rubber or rubber like items, filters, glass lenses, sealed beams, light bulbs, wheels, tires, trim, moldings, bright metal, upholstery, paint, exhaust system (excluding exhaust manifold), brake rotors and drums, shock absorbers, batteries, carburetor, throttle body assembly. Manual transmission clutch assembly and hydraulics and clutch linings, pressure plate, flex plate, throw-out, pilot bearings and adjusting the clutch. Carburetor adjustment, ignition, transmission bands or belts. Cleaning the fuel and cooling systems, removing sludge or carbon deposits. Adding oil, coolant, fluids, lubricants, greases, or refrigerants.

Using the Auto Warranty Agency’s Claims Service

The Auto Warranty Agency strives to make the process of filing a claim simple and fast for their customers.  In the event you have to file a claim for repairs, you will start by taking the vehicle to a licensed repair facility.  Making sure that the place you take it is allowed by the plan is the number one mistake many vehicle owners make. It may be a good idea to be proactive and get a list of approved repair shops for your area before you need them. Then you won’t be scrambling to find one or take it to one that is not approved.

Once at the repair shop, you will give them your service contract and they will contact the administrator of your plan to discuss the repairs needing to be done.  If there are any diagnostics fees due, the vehicle owner is responsible for those unless the coverage claims otherwise. Before any repairs are to be done, the administrator of the contract must give authorization and approval. Only then can the vehicle be worked on. Once the repairs are done, the administrator will have the repair shop paid and you will pay any deductible due.

Following the proper procedures can prevent many problems from cropping up and preventing your claims from being approved and paid.

Help and Support Services

There are several means of contacting The Auto Warranty Agency if you ever need help or have questions.  Their customer service hours are Monday –Friday from 9am to 5pm EST.  Their sales and warranty consultant hours are Monday – Sunday from 9am to 9pm EST.   Their customer service number is 1-800-801-1956 and if you need to reach them by email, there are several to choose from depending on what department you need:

Sales – sales@AutoWarrantyAgency.com

Customer Service – CustomerService@AutoWarrantyAgency.com

Executive Offices- Executive@AutoWarrantyAgency.com

Accounting – Accounting@AutoWarrantyAgency.com

They are happy to help in any way they can and will do their best to ensure you get your questions answered, and problems solved.  Customer service can be a lost art in many companies but The Auto Warranty Agency knows what good customer service is and they provide it to their customers every time they call in.

Repair Services

The of the great things about the plans at The Auto Warranty Agency is that vehicle owners can choose the repair shops they want to go to AND they are accepted nationwide.  As long as the shop is a licensed repair facility, you can bring your car there with no problem and get your claims paid.  If there is any question as to the repair shop you choose or already go to prior to getting your plan is licensed, just give your claims administrator a call and ask them to check.

The Auto Warranty Agency is all about providing choice, variety, value and customer service.  If you’re looking for these things you can rest assured that your service contract will be a good one, run by A rated administrators and that you can drive around with a peace of mind that makes owning a car enjoyable rather than stressful.

Resources

  1. The Auto Warranty Agency – https://www.autowarrantyagency.com/
  2. Better Business Bureau – http://www.bbb.org/greater-maryland/business-reviews/auto-warranty-plans/the-auto-warranty-agency-in-salisbury-md-90190144